Have you seen these cool casual shoe/slippers advertised on Facebook? Mahabis? Yeah, we did too. Joey was looking for something to replace his Toms, so we ordered a couple of pairs. One for him, one for me. He chose light grey with yellow soles, and I chose light grey with grey soles. And then, we waited. Because they had to be shipped from the UK, and it takes awhile for that kind of thing to happen.
When they arrived, we ripped into our boxes with excitement and were immediately overwhelmed by a horrible smell. I’ve got asthma, and whatever it was (the neoprene in the heels?), it’s a trigger. Wheeze, wheeze, wheeze.
Joey’s shoes fit great! They looked awesome. He immediately began wearing them and received compliments on the edgy and hipster vibe.
My shoes? They did not fit. Between the horrible chemical smell and the fact that they were so bit they made me look like a Hobbit, I jumped on their website to start the return process.
NEWSFLASH – returns not accepted for customers in the United States! (Or, more specifically, anyone who does not live in the UK.)
GUYS! GUYS! Am I the only one who thinks it’s bad business to not disclose that when an order is placed? We definitely wouldn’t have taken such an expensive gamble if we had been notified that our purchase was not returnable. So, I did what I do when something is crazy, and emailed customer service anyway.
After several emails back and forth, the customer service rep told me she had “pushed hard internally” and they would accept a return, if I mailed them back via a tracked service, and my refund would be less £10 for a shipping and administration fee.
I have to pay for shipping twice?
I have to pay to ship them back to the UK from the USA, and then pay again to make up for the loss Mahabis took to ship them to me in the US in the first place, as well as some kind of restocking fee? The fee is just under 20% of the cost of the shoe!
DO NOT ORDER FROM THIS COMPANY!
Because yesterday, Joey came home from work and showed me that HIS pair of Mahabis was unraveling by the ankle after just two weeks of light wear to the office several days a week. It’ll be unraveled all the way around by the end of the week! He isn’t wearing them today.
I completely dread reaching out to Mahabis again. The customer service people are kind of making me feel like a jerk for requesting a return, and they’re really not terribly helpful to begin with. Had I been a wiser consumer, I would have paid heed to the reviews on Trustpilot. I am not alone in my problems with the company, the shoe quality or returns policy.
Usually I don’t post on my blog to trash a company, but there aren’t any reviews of Mahabis out there yet, except for those provided by the company.
People outside the UK who are considering Mahabis need to know that ordering from Mahabis is a huge gamble, and Mahabis won’t let you know that until it’s too late.